Is Redochre an Indian Company? Yes. Redochre is an Indian company and his signature retail outlet store nestled in the heart of Southern Avenue, Kolkata in India.
Where is Redochre office located? The Registered office and its signature outlets is located at 121/1, Southern Ave, opp Nazrul Mancha, Kolkata-700029.
Where can i buy Redochre products in India? You can buy it from our signature retail outlet store located 121/1, Southern Ave, opp Nazrul Mancha, Kolkata-700029 and online through our designated website (www.redochreindia.com)
Are Redochre products available globally? Yes, we can buy our products from our website, www.redochreindia.com
Ordering & Shipping
How do I place an order? Browse our website and add the items you wish to purchase to your cart. Proceed to checkout, where you’ll be prompted to enter your shipping address and payment information. Once your order is confirmed, you’ll receive a confirmation email.
What payment methods do you accept? We accept [List all payment methods, e.g., Visa, Mastercard, American Express, PayPal, UPI, Net Banking, Cash on Delivery (Only applicable in domestic location)].
How much is shipping? Shipping costs vary depending on your location and the weight of your order. You can view the shipping cost at checkout before completing your purchase.
Can I ship different in my order to different shipping addresses? We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
How long will it take to receive my order? Our estimated delivery time is 5 to 7 business days for domestic and 7 to 10 business days for international. However, delivery times may vary depending on your location and external factors. You can track your order using the tracking number provided in your shipping confirmation email. For customized product the time taken to prepare and dispatch the product may differ based on the product itself.
Can I track my order? Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
Can I change or cancel my order after it’s been placed? If you need to change or cancel your order, please contact us as soon as possible at [email address] or [phone number]. We will do our best to accommodate your request, but we may not be able to make changes if your order has already been processed or shipped.
What if my order arrives damaged or incomplete? If your order arrives damaged or incomplete, please contact us immediately at support@redochreindia.com or [9830932856] with photos of the damaged item(s) or a description of the missing item(s). We will arrange for a replacement or refund as quickly as possible.
Returns & Exchanges
What is your return policy? To initiate a return or exchange, please contact us at support@redochreindia.com or 9830932856 within 2 days of receiving your order. We will provide you with instructions on how to return the item(s).
Who is responsible for return shipping costs? Terms and conditions apply and are on case basis regarding the charges applied on return of shipped items, for such queries please reach us at support@redochreindia.com
When will I receive my refund? Once we receive your returned item(s) and we complete our inspection of the same we will process your refund within 7 to 10 business days. The refund will be credited to your original payment method.
Products & Size Guide
Where can I find the size chart? Our size chart can be found on each product page, usually near the size selection dropdown.
What if I have questions about a specific product? You can contact us at support@redochreindia.com or 9830932856 with any questions you have about our products. We’re happy to help!
How do I take care of my purchased REDOCHRE Product(s)? Care instructions can be found on the product label and product description.
Account & Security
How do I create an account? You can create an account by clicking on the “Sign Up” or “Register” link on our website and following the instructions.
I forgot my password. What should I do? Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.
Is my personal information secure? Yes, we take the security of your personal information very seriously. We use industry-standard encryption methods to protect your data.
Other Questions
How can I contact customer service? You can contact us by email at support@redochreindia.com or by phone at [phone number]. Our customer service hours are [Days and Times].
How can I stay updated on new products and promotions? Sign up for our newsletter and follow us on social media [List your social media handles].
